We accept returns if the product was purchased directly through Goodfit.us or through one of our pop-up events. Unfortunately, we are unable to accept exchanges and/or returns on international orders at this time.
If you purchased through a retail partner whether online or in person, you'll need to return it directly to them as their policy may differ than ours.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Original shipping charges will not be refunded. All returns will be subject to a $12 return label and restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org with the name and order number matching the original purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Missing Piece Guarantee
Sometimes a piece can go missing. That's understandable. If you ever find that your puzzle is completed minus a piece or two, simply take a picture of the puzzle and contact us. We'll do what we can to make it whole again free of charge.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not accept exchanges at this time.
Replacements, Lost or Stolen Packages
If the package has been tracked as delivered by the courier and is marked as such, we are unable to send any replacements or carry an obligation for lost or stolen packages. You will need to work with the courier.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.